Privacy Policy

Privacy Policy

This Privacy Policy explains how UrnsWithLove.co.uk, operated by Nottingham Funeral Products Limited
, collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

UrnsWithLove.co.uk is operated by:

Nottingham Funeral Products Limited
Unit 5J Bestwood Business Park
Nottingham NG68TQ
support@urnswithlove.co.uk
ph:01157846824


For the purposes of data protection law, Nottingham Funeral Products Limited is the data controller responsible for your personal information.

2. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through payment providers)

Order Information

  • Products purchased

  • Order history

  • Delivery details

Technical Information

  • IP address

  • Browser type and device information

  • Website usage data collected through cookies or analytics tools

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver purchased products

  • Provide customer support

  • Communicate about your order

  • Prevent fraud or misuse of our website

  • Improve our website and services

We only collect and use personal information where we have a lawful basis to do so.

4. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

Contractual necessity
To process and deliver your orders.

Legitimate interests
To improve our services, maintain website security, and prevent fraud.

Legal obligations
To comply with accounting, tax, and regulatory requirements.

5. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include sharing information with:

  • Payment processors

  • Delivery and courier services

  • Website hosting providers

  • Professional advisors where required by law

We do not sell or rent your personal information to third parties.

6. Payment Security

All payments made on our website are processed through secure third-party payment providers. We do not store full payment card details on our servers.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Object to certain types of processing

  • Request restriction of processing

  • Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies are small files stored on your device that help the website function effectively. You can control or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Urns With Love
Unit 5J
Bestwood Business Park
Nottingham NG6 8TQ
Phone: 0115 784 6824
Email: urnswithlove@gmail.com