Terms & Conditions
Our Terms and Conditions act in accordance with the UK legislation and ensure that all our customers can shop confidently. As such, we comply with the laws of England and Wales. By confirming your order, you have read and accepted our conditions.

Ordering
You can order items through our website whenever, and we aim to ship items either on the same day if ordered before 2pm, or the next day on working days. It should arrive in 1 - 2 working days, but please note there are some things beyond our control which may delay your order.

Non Arrival
If the item does not arrive after 3 working days, please contact us.

Stock
If there is any problem with your order, be it stock or anything else, we will contact you. Please note our products are subject to availability.

Products and Specifications
Please note that all products are liable to change, and we do not promise anything to be constant. Additionally, as we are only human, there may be some mistakes on our website. We are not held liable for these.

Complaints
If you have a complaint please contact us on a working day by the number listed on the website, or by our email address urnswithlove@gmail.com

Returning Goods
If you change your mind, you can return goods in 30 days as long as it is unused and returned in original condition. 

If a fault developed or found after the urn is used we would not be able to accept the return, however please contact us and we will do our best to resolve any such issue.

To return your product, you should mail your product to: Nottingham Funeral Products Ltd, Unit 5J, Bestwood Business Park, Nottingham NG68TQ

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service . We don’t guarantee that we will receive your returned item.

Personalized items cant be returned but we always work with customer if any issue arises.

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.