Privacy policy

Privacy Policy

Overview

This Privacy Policy explains how UrnsWithLove, operated by Nottingham Funeral Products Limited, collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your personal data responsibly and in accordance with UK data protection laws.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Company Information

UrnsWithLove is operated by:

Nottingham Funeral Products Limited
Unit 5J Bestwood Business Park
Nottingham NG68TQ
support@urnswithlove.co.uk
ph:01157846824

For the purposes of data protection law, Nottingham Funeral Products Limited is the data controller responsible for your personal data.

2. Personal Information We Collect

When you use our website or place an order, we may collect the following types of information:

Information You Provide

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through payment providers)

Order Information

Products purchased
Order history
Delivery details

Device and Website Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited on our site
Cookies and similar technologies used for website functionality and analytics

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products and services
Communicate with you about your order
Provide customer support
Improve our website and services
Prevent fraud and maintain website security
Comply with legal obligations

4. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases for processing your personal data:

Contractual necessity
To process your order and deliver products you have purchased.

Legitimate interests
To improve our website, prevent fraud, and maintain the security of our services.

Legal obligations
To comply with tax, accounting, and regulatory requirements.

5. Sharing Your Information

We only share your personal information when necessary to operate our business.

This may include sharing data with:

payment processors
delivery and courier companies
website hosting providers such as Shopify
professional advisors where required by law

We do not sell or rent your personal data to third parties.

6. Payment Information

Payments made on our website are processed securely through third-party payment providers.

We do not store full credit or debit card details on our servers.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

access the personal data we hold about you
request correction of inaccurate information
request deletion of your personal data
object to certain types of data processing
request restriction of processing
request transfer of your data to another provider

To exercise these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies are small files placed on your device that allow our website to function properly and help us understand how visitors use the site.

You can control or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

11. Third-Party Services

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may collect and process certain personal information in order to provide and improve their services.

You can review Shopify’s privacy practices on their website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: