Terms of service

Terms of Service

OVERVIEW

Welcome to UrnsWithLove. In these Terms of Service, the terms “we”, “us” and “our” refer to UrnsWithLove, operated by Nottingham Funeral Products Limited. We operate this website and store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referred to in them, explain the basis on which you may use our Services and purchase products from us.

By accessing our website or using any of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

Nothing in these Terms affects your statutory rights under the laws of England and Wales.

1. INFORMATION ABOUT US

Nottingham Funeral Products Limited
Unit 5J Bestwood Business Park
Nottingham NG68TQ
support@urnswithlove.co.uk
ph:01157846824

2. ACCESS TO THE SERVICES

You may use our Services only for lawful purposes. You agree not to misuse our website, interfere with its operation, attempt unauthorised access, or use it in any way that could damage our business or other users.

You must ensure that any information you provide to us is accurate, current and complete.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account.

3. PRODUCTS

We make every effort to ensure that product descriptions, images, dimensions and other details on our website are as accurate as possible. However, colours and appearance may vary slightly depending on your device, screen settings, or the nature of handcrafted or personalised items.

All products are subject to availability. We reserve the right to withdraw or amend products at any time.

Nothing in these Terms limits your statutory rights.

4. PERSONALISED PRODUCTS

Where you order a personalised or engraved item, you are responsible for checking all details, including spelling, dates, names, and other personalisation information, before submitting your order.

We are not responsible for errors in personalisation where the information provided by you was incorrect.

Because personalised goods are made to your specification, they are generally exempt from the standard cancellation right, unless they are faulty, damaged, or not as described.

5. ORDERS

When you place an order, you are making an offer to purchase goods from us.

All orders are subject to acceptance and availability. A contract between you and us is formed only when we send you an order confirmation or dispatch confirmation email.

We reserve the right to refuse or cancel an order where, for example:

the item is unavailable;
there is an error in the price or description;
we suspect fraud or unauthorised activity; or
we are unable to fulfil the order for operational reasons.

If we cancel an order after payment has been taken, we will refund any sums paid.

6. PRICES AND PAYMENT

All prices shown on our website are in pounds sterling (£) unless stated otherwise.

Prices and promotions may change from time to time, but changes will not affect orders already accepted.

You agree to provide current, complete and accurate billing, payment and delivery information for all purchases made through our website.

Payment must be received in full before goods are dispatched.

7. SHIPPING AND DELIVERY

We aim to dispatch orders within the timeframes stated on our website, but all delivery times are estimates only and are not guaranteed.

Delays may occasionally occur due to factors outside our reasonable control, including courier delays, severe weather, or service disruptions.

If your order has not arrived within a reasonable period after dispatch, please contact us and we will investigate.

Risk in the goods passes to you when the goods are delivered to the delivery address you provided. Ownership of the goods passes to you once we have received payment in full. This does not affect your statutory rights.

8. CANCELLATIONS, RETURNS AND REFUNDS

8.1 Non-personalised items

If you are a consumer, you generally have the right to cancel your order for most non-personalised goods within 14 days of receiving them, without giving a reason.

To exercise your right to cancel, you must notify us clearly by email or in writing within that period.

Returned items should be sent back unused and, where possible, in their original packaging.

Unless the item is faulty, damaged, or incorrect, you are responsible for the direct cost of returning the goods.

8.2 Personalised items

Personalised or custom-made items cannot usually be cancelled or returned unless they are faulty, damaged, or not as described.

8.3 Faulty, damaged, or incorrect items

If the goods are faulty, damaged, or not as described, please contact us as soon as possible. You may be entitled to a repair, replacement, refund, or other remedy under your statutory rights.

8.4 Refunds

Approved refunds will be made to your original payment method. Where the cancellation right applies, refunds will be made within 14 days of our receiving the returned goods or evidence that they have been sent back, whichever is earlier.

9. INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, product descriptions, and design, is owned by or licensed to us unless otherwise stated.

You may view, download and print content from the website for your own personal, non-commercial use only. You must not reproduce, distribute, modify, or exploit any part of the website without our prior written permission.

Shopify names, marks and related branding belong to Shopify and their respective owners.

10. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools or services operated by third parties, including Shopify features, payment providers, or other integrations.

These are provided for convenience only. We do not control those third-party services and are not responsible for their content, availability, or terms. Your use of third-party services may also be subject to their own terms and policies.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources. These links are provided for convenience only.

We are not responsible for the content, policies, or practices of any third-party websites. Accessing them is at your own risk.

12. SHOPIFY

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Any contract for the purchase of goods through this website is made directly with Nottingham Funeral Products Limited
Unit 5J Bestwood Business Park
Nottingham NG68TQ
support@urnswithlove.co.uk
ph:01157846824
, not with Shopify. Shopify is not responsible for the products sold through our store or for the fulfilment of any order placed with us.

13. PRIVACY

Any personal information we collect through the website is handled in accordance with our Privacy Policy.

For more information, please see our Privacy Policy here:
https://urnswithlove.co.uk/policies/privacy-policy

Shopify may also process certain personal information in order to provide and operate the ecommerce platform.

14. FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, or other feedback to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display that content for the purpose of operating, improving and promoting our business.

You confirm that any feedback or review you submit is your own, is accurate to the best of your knowledge, and does not infringe the rights of any third party or contain unlawful, abusive, or offensive material.

We reserve the right to remove content that we reasonably consider inappropriate or unlawful.

15. ERRORS AND OMISSIONS

Occasionally there may be information on the website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times, or availability.

We reserve the right to correct such errors and, where necessary, to cancel or refuse orders affected by a genuine mistake. If this happens after payment has been taken, we will refund any amount paid.

16. PROHIBITED USES

You must not use the website:

for any unlawful or fraudulent purpose;
to upload or transmit malicious software or harmful code;
to infringe our intellectual property rights or the rights of others;
to harass, abuse, threaten, or defame others;
to collect or misuse personal data belonging to others;
to scrape, crawl, or use automated systems to access the site without our permission; or
to interfere with the operation or security of the website.

We may suspend or restrict access to the website if we reasonably believe these Terms have been breached.

17. TERMINATION

We may suspend or terminate your access to the Services if you breach these Terms or use the website unlawfully.

Termination will not affect any rights or obligations that have already arisen before termination.

18. DISCLAIMER

We aim to keep our website accurate, secure and available, but we do not guarantee that the Services will always be uninterrupted, error-free, or free from viruses or other harmful components.

Information on the website is provided for general information only.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded, including your statutory consumer rights.

19. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to the above, we will not be liable for any loss that is not reasonably foreseeable, or for any business loss suffered by a consumer using the website for personal use.

These Terms do not affect your statutory rights as a consumer.

20. INDEMNITY

You agree to compensate us for losses, damages, liabilities, costs and expenses arising from your breach of these Terms or your unlawful misuse of the website, except to the extent that such liability cannot lawfully be imposed on a consumer.

21. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

22. WAIVER

If we delay or do not enforce any part of these Terms, that does not mean we waive our right to do so later.

23. ENTIRE AGREEMENT

These Terms, together with any policies referred to in them, set out the entire agreement between you and us regarding your use of the Services and the purchase of goods through our website.

24. GOVERNING LAW

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales, and if you live in Scotland or Northern Ireland, you may also have rights to bring proceedings there, in accordance with applicable law.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing a revised version on this page.

Any changes will apply to orders placed after the revised Terms are posted. Please check this page periodically for updates.

26. CONTACT INFORMATION

Questions about these Terms of Service should be sent to: